Terms & Conditions

1. About GP Drive and Acceptance

These Terms & Conditions (the "Terms") govern the provision of private transfers, tours, and chauffeur services by GP Way, Lda (doing business as "GP Drive"), registered in Portugal with Tax ID PT517778467, headquartered at Rua Conde Ferreira, 16, 2900-123 Setúbal, Portugal. By booking or using our services, you agree to be bound by these Terms and any service-specific rules communicated to you in writing.

Operating licences: TVDE and Turismo de Portugal RNAAT (see footer badges). Service hours: 08:00–20:00 (Portugal time), unless otherwise agreed in writing.

2. Insurance & Liability

We maintain all insurance required by Portuguese law for TVDE and RNAAT operations:

Generali — Produto: AP DESPORTO CULTURA E RECREIO S/ NOMES, Opção: ATIVIDADES TURÍSTICAS, Apólice: 0009938856
Fidelidade — Responsabilidade Civil Exploração - Empresas de Transporte, Nº 033, Apólice: RC66073059
Fidelidade — Acidentes Pessoais Grupo Ocupação Tempos Livres, Apólice: AG66073028

Exclusions and limits: Exclusions and limits are according to Portuguese law. For more information, please contact us and we will share this information in writing with you.

3. Passenger Responsibilities & Conduct

No smoking, intoxication, or eating/drinking inside vehicles unless explicitly authorized by the chauffeur.
We may refuse or terminate service without refund in cases of intoxication, drug use, abusive behavior, or threats to safety.
Punctuality: complimentary waiting time applies (see section 6). The chauffeur will attempt to contact you; persistent absence may be treated as a no‑show.
Damage: accidental damage is handled reasonably; intentional or negligent damage may be charged and pursued legally.

4. Luggage & Capacity

Standard allowance: 1 large suitcase or 2 small items per passenger. Special arrangements are possible if agreed in advance.
Oversized items (e.g., sports equipment, instruments) only by prior arrangement and confirmation.
We are not responsible for lost or damaged luggage or personal property unless required by applicable law.
Prohibited items: any illicit goods under Portuguese law (e.g., drugs, weapons, hazardous materials).

5. Waiting Time & Delays

Transfers: included waiting time is 60 minutes for airport arrivals and 30 minutes for other pickups. After the included waiting, the chauffeur may cancel the trip or agree an extra fee directly with the customer.
Tours: 30 minutes complimentary waiting at the start. The chauffeur will attempt to contact you in case of delays; continued absence may be treated as a no‑show.
Tours itinerary control: the chauffeur manages the itinerary. If significantly off‑course or delayed due to customer actions, the chauffeur may end the tour before the final stops.
Our delays: we are not responsible for delays caused by traffic, weather, or other external factors. In case of vehicle breakdown, we will provide a full refund and arrange onward transport to your hotel/destination.

6. Route Changes & Stops

Customers may request route changes during the journey if agreed by the chauffeur, considering safety, time, and feasibility.
Tours: unplanned stops or extended duration may incur additional charges at €50 per extra hour (VAT exclusive), unless otherwise agreed.
Transfers: major detours may be charged at €1.50 per km (VAT exclusive).
Final decision on feasibility rests with the chauffeur. The chauffeur may decide on‑the‑spot charges; payments can be made to the chauffeur using major debit/credit cards, Apple Pay, or Google Pay.

7. No‑Show Policy

No refund for no‑shows.
Transfers: 60 minutes for airport arrivals and 30 minutes for other pickups before classifying as a no‑show (chauffeur will attempt contact; flights are monitored).
Tours: 30 minutes complimentary waiting at the start; if the customer does not appear after attempted contact, it may be classified as a no‑show with no refund.

8. Service Modifications by GP Drive

Vehicle/driver may be changed when necessary without affecting the service level.
We may cancel bookings in cases of force majeure or operational impossibility. Full refund applies.
We will notify you as soon as practicable given the circumstances.
Compensation: full refund of amounts paid (including taxes and fees). No consequential damages.

9. Special Requirements

Child seats provided at no extra charge with advance notice and subject to availability; type/size not guaranteed without specific prior confirmation.
Accessibility: advance notice required; accommodation based on availability and feasibility. We do not supply mobility equipment beyond suitable vehicles and chauffeur assistance.
Pets: allowed in carriers with advance notice. No extra charge or cleaning fee (except extraordinary cleaning due to accidents, which may be charged case‑by‑case).
Other special requests: case‑by‑case, confirmed in writing.

10. Pricing & Additional Charges

Prices are guaranteed once booked and confirmed in writing.
Additional charges may apply for damage, major delays caused by customers, extra hours/stops (see section 6), and major detours on transfers (per‑km rate).
Toll roads and standard parking fees are included unless stated otherwise. Any other costs not expressly included (e.g., venue/attraction entry or specific destination parking surcharges) are borne by the customer.
Services outside standard hours (08:00–20:00) can be provided by pre‑agreement at the quoted price.

11. Payment & Refunds

If payment is declined, the booking is not confirmed; we will notify you.
Refunds are initiated immediately via our payment processor; bank processing can take up to 5 business days. Refunds are made to the original payment method.
Cancellation: 100% refund up to 24 hours before the Tour or Transfer service start time. Inside the 24 hours, refunds are case‑by‑case by agreement, with no guarantees.
Currency: EUR.
Fees: if the refund is due to our fault, we bear processing fees; if initiated by the customer, processing fees may be deducted from the refund.

12. Complaints, ADR & Jurisdiction

Complaints can be submitted by email to info or via the official Portuguese online complaints book (Livro de Reclamações): livroreclamacoes.pt/pedido/reclamacao. We aim to acknowledge within 10 business days and provide a substantive response as soon as possible.

Alternative Dispute Resolution (ADR): consumers may use a competent local arbitration/mediation center for the Setúbal district. Details will be provided upon request. Without prejudice to ADR rights, the courts of Setúbal (Tribunal da Comarca de Setúbal) have jurisdiction, subject to mandatory consumer protection rules.

13. Intellectual Property & Media

Customers may take photos/videos during services for personal use only, provided this does not infringe privacy or safety.
We may use customer photos/videos for marketing only with explicit prior consent regarding personal image rights.

14. General Business Rules

Minimum notice: 24 hours for transfers and tours unless otherwise confirmed.
No minimum service charge beyond quoted prices.
No peak season/holiday surcharges unless explicitly stated at booking.
Operating hours: 08:00–20:00 (Portugal time). Services outside these hours are by pre‑agreement at the quoted price.

15. Force Majeure & Emergencies

Force majeure includes, without limitation: strikes, natural disasters, severe weather, government actions, public emergencies, pandemics/epidemics, and events beyond our reasonable control.
Medical emergencies: vehicles carry first‑aid kits; our staff will assist and contact national emergency services.
Vehicle breakdown: we will assign a replacement vehicle or arrange transport to your destination and issue a full refund.
Weather-related cancellations: no refunds where service is impossible or unsafe due to weather; we will work with you on alternatives where feasible.

16. Data Protection

For details on how we collect and process personal data, please see our Privacy Policy.

17. Contact

GP Way, Lda (dba GP Drive)
Rua Conde Ferreira, 16, 2900-123 Setúbal, Portugal
Email: hello